RoastNest vs Userback
Userback pairs feedback with session replay and NPS surveys. RoastNest is open source, cheaper to start, and adds a referral program. Where each one wins.
Checked on 18 September 2026. Prices change — every claim is sourced at the bottom.
The short version
The closest competitor on features. Userback wins on session replay and survey depth; RoastNest wins on price, openness and referrals.
Userback: In-app feedback with session replay, surveys and AI insights for product teams.
At a glance
RoastNest and Userback, feature by feature
| Capability | RoastNest | Userback |
|---|---|---|
| How it installs | React SDK, self-hosted or cloud | Widget plus JavaScript SDK |
| Open source | Yes | No |
| Element picker + screenshots | Yes | Yes, annotated |
| Screen recording | Yes, from Starter ($19/mo) | Yes |
| Session replay | No | Yes, from Business ($79/mo annual) |
| Ratings | Stars, 1-10, emotion, thumbs, inline or popup | In-app surveys and NPS, from Business |
| Referral program | Yes, with rewards for both sides | Not offered |
| Webhooks / REST API | Signed webhooks from Starter | From Business Plus ($159/mo annual) |
| Free plan | 1 site, 2 members, every widget | 2 seats, 2 projects, 7-day feedback history |
| Mobile SDK | No | Yes, from Business Plus |
What each one costs
List prices as of 18 September 2026
| Plan | RoastNest | Userback |
|---|---|---|
| Free plan | Free: 1 site, 2 members, 50 feedback and 250 ratings a month | Free forever: 2 seats, 2 projects, core features |
| Entry paid plan | $19/mo ($15 annual), 3 sites, 5 members | Team $29/mo annual ($39 monthly), 5 seats, 5 projects |
| Session replay / surveys | Not offered / ratings included on Free | Business $79/mo annual ($99 monthly) |
| Webhooks and API | Starter, $19/mo | Business Plus $159/mo annual ($199 monthly) |
Where Userback is stronger
Session replay
Watching what the user did before the bug is something RoastNest does not do at all.
Survey depth and AI insights
Targeted in-app surveys, NPS prompts and AI summaries of incoming feedback are a more complete research toolkit than our rating keys.
Mobile SDK
Userback collects from mobile apps. RoastNest is web only.
A genuinely useful free tier
Two projects on the free plan against our one, though feedback disappears after 7 days there.
Where RoastNest is stronger
Webhooks cost $19, not $159
Signed webhooks with retries and test deliveries are on our Starter plan. Userback puts webhooks and the REST API on Business Plus.
Open source and self-hostable
Run the widgets against your own backend and keep every submission in your own database.
Referrals
Userback has no referral features. RoastNest gives every user a tracked referral link and tells your backend when a reward is earned.
Ratings on the free plan
Stars, 1-10, emotion and thumbs work from day one. Userback's surveys and NPS start at $79/mo annual.
Which one should you pick?
The honest split
Choose Userback if
session replay would save you real debugging time, you need mobile feedback, or your research programme is built on NPS and targeted surveys.
Choose RoastNest if
you want webhooks and ratings without a $159 plan, you want the option to self-host, or you want your referral programme in the same SDK.
Questions people ask
RoastNest and Userback
Sources
We checked these on 18 September 2026. If something here is out of date or wrong, tell us and we will correct it.
Try RoastNest on your own app
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